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Total Quality Management |
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| Definition |
| Total – Made up of the whole(or) Complete. |
| Quality – Degree of Excellence a product or service provides to the customer in present and future. |
| Management – Act , art, or manner of handling , controlling, directing, etc. |
| TQM is the art of managing the whole to achieve excellence. |
| "TQM is a management approach for an organization, centered on quality, based on the participation of all its members and aiming at long-term success through customer satisfaction, and benefits to all members of the organization and to society." |
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